DEFINE - Be the process, map the process, really understand what actually happens not just what is supposed to happen, and set a goal for improvement
MEASURE - Check every measurement against a standard, make sure it actually measures what it should, and set a baseline to compare with your results
ANALYZE - Crunch the statistics, look inside and out, find the big levers
IMPROVE - Fix it
CONTROL - The hard part - put in guardrails to prevent drift
Darrell's Shout Out
Doug's Blog....................
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Technical Tips Blog